Terms and Conditions

INTRODUCTION
Thank you for visiting the SSSCO.COM website. Please take the time to review our terms and conditions section. Please know, that by accessing, transmitting or downloading information from this site, you agree to comply with and be bound by these terms and conditions.

Although SSSCO.COM has attempted to provide accurate information on this web site as a service to you, the user, SSSCO.COM assumes no responsibility for, and makes no representations with respect to the accuracy of the information. SSSCO.COM reserves the right to add, modify or delete any content from the web site, including the terms and conditions, at any time, without prior notice.

Customer Service
If you have any questions about your order or about an item, please call us during our regular business hours.



ORDERS
Orders are processed in order they are received. Normal processing can take between 48 to 72 hours. Upon verification and approval of payment, you merchandise will be shipped out as soon as possible. Shipping transit time is dependent on the level of UPS service you select.  Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY SO THAT WE MAY EXPEDITE SHIPPING.

SSSCO.COM has stringent policies when it comes to credit card screening and is dedicated to protecting our customers from credit card fraud. To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company.

You can call your credit card company in advance and place an alternate address on file with your credit card to speed up the processing time of your order. Simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account. This note on your account authorizes purchases that are delivered to a destination other than your billing address. Failure to do so may delay the processing of your order.

Note:   Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  SSSCO.COM reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications before accepting any order.

Order Security
SSSCO.COM site offers secure credit card payment through YourPay, a premier gateway processing service.  We take precautions to protect your information. When you submit sensitive information via the website, your information is encrypted and transmitted and stored in a secure way.  Only authorized employees are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Payments and Sales Tax
Payments can be made by credit card via our online shopping cart service, telephone order, email, or fax. We currently accept Visa, MasterCard, AMEX, and Discover. There is no additional charge for credit card payments.   Online Payments can be made from the website.  Contact our Customer Service Department for alternate payment options.

Sales tax will be applied to all transactions where the buyer's billing address and shipment address are in the state of Illinois.

No sales tax is applied to purchases made outside the state of ILLINOIS.

Sales tax will not apply to items intended for resale. A buyer must provide adequate proof of intent to resell purchase as well as an Illinois Seller's Permit to qualify for a sales tax exemption.

 

PURCHASE ORDERS
Open Account terms of Net 10 days (some exceptions apply) are extended to firms requesting an open account; subject to submittal of three trade references and a bank reference. To expedite your first order while we establish your open account status, please include payment with your order.  Payment is to be remitted within 10 days to:

Special Signs & Symbols Company
56 South Main Street
Chadwick, IL 61014
Attn:  A/R Dept.

Next day Air and orders over $100 require call verification to your corporate Accounts Payable Department for PO verification before production will begin.   It shall be in Special Signs' discretion to accept or reject any PO submittal.

Special Signs & Symbols reserves the right to cancel terms with any firm due to late payment or process delays.

 

FULFILLMENT
Orders are processed in order they are received. Normal processing time is two business days. If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately.  Upon verification and approval of payment, merchandise will be shipped out as soon as possible. Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Processing and shipping times exclude Saturdays, Sundays, and holidays. 

IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY SO THAT WE MAY EXPEDITE SHIPPING.

SSSCO.COM has stringent policies when it comes to credit card screening and is dedicated to protecting our customers from credit card fraud. To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company.

You can call your credit card company in advance and place an alternate address on file with your credit card to speed up the processing time of your order. Simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account. This note on your account authorizes purchases that are delivered to a destination other than your billing address. Failure to do so may delay the processing of your order.

Note:   Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  SSSCO.COM reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications before accepting any order.

Shipment
SSSCO.COM uses UPS as its primary shipper.  Transit time is dependent on the level of UPS service selected on each order.  SSSCO.COM is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control.

IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY TO EXPEDITE SHIPPING.

Contact our Customer Service Department if an alternate shipping carrier is required.  For larger items that ship via Common Carrier, SSSCO.COM will make assist in shipping arrangements.

Damaged or Lost Shipments
All orders ship F.O.B. Chadwick, Illinois. All packages are insured when they leave SSSCO.COM. If a package is damaged or lost in shipment, you should inform the carrier.  SSSCO.COM is not responsible for merchandise damaged in shipping.  Please call us to expedite replacement products, should you require rapid response.

Order Changes or Cancellations
You may cancel your order for any reason, and receive a full refund provided your order has not been shipped. If you want to cancel your order with us, please do so quickly, most of our products are shipped within 3 to 5 business days. You must receive a confirmation of your cancellation either over the phone and/or by email for it to be "officially canceled".

If you need to make changes to your order or shipping address please call our Customer Service Department.  Once an item has shipped, the terms of our Returns policy will take effect.



RETURN POLICY
In order to offer the widest possible selection of signs, SSSCO.COM manufactures most of its products after an order is received.  Because manufacturing is completed “to order,” SSSCO.COM will only accept returns for reasons described under the “Warranty” Section of this document.  Please call us before returning any defective products to insure timely replacement or refund.

Please contact our Customer Service Dept. to advise you if your order can be cancelled for a full refund. All cancellations must be confirmed in writing or e-mail.  Once an item has shipped, the terms of our Returns policy will take effect.

All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer. Shipping costs will be reimbursed if parts are determined to be defective. Shipping non-defective parts back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.

Warranty Information
All products are warranted by SSSCO.COM to be free of defects in material or workmanship, at the time of shipment. SSSCO.COM liability shall be limited to replacement of the product, if it can be determined that the product was defective at the time of shipment.  Defective products, subject to the inspection by SSSCO.COM, will be replaced or repaired on a no charge basis. Damage caused by, accidents, or improper use, is the responsibility of the Buyer.  SSSCO.COM is not responsibly for misuse of the products, or if the Buyer is unable to use the product. This warranty is in lieu of any other warranty expressed or implied.

All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer. Shipping costs will be reimbursed if parts are determined to be defective. Shipping non-defective parts back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.

The requirements for sign content are determined by intended use and by applicable regulation.  BUYER is responsible for determining the appropriate content for a sign.  SSSCO.COM makes no warranty or representation of suitability of a sign for any specific application.